District Service Policy 
Download for Service Policies, Rates, and Fees
 
Order Amending the Service Policy

Water and Wastewater 

The District has contracted with Crossroads Utility Services LLC to administer, operate, maintain, and manage the water and wastewater facilities and services within its boundaries. As such, general water and wastewater inquiries should be directed to Crossroads Utility Services which may be contacted at (512) 246-1400. 

Utility billing information is available at https://crossroadsus.com/my-district/lakeside-wcid-2b/ but may also be requested at [email protected] or (512) 246-1400.

After-hours water and wastewater problems, such as water leaks or outages, may be reported to the Crossroads Utility Services at 512-246-1400. 


Water Quality Reports 

The Safe Drinking Water Act requires all community water systems to deliver to their customers an annual water quality report (known as a Consumer Confidence Report). The Consumer Confidence Report (CCR) is a document that provides consumer information about their drinking water in an easy to read format and summarizes information that the public water system already collects to comply with federal and state regulations. The Texas Commission on Environmental Quality requires every community public water system, like the District, to provide a CCR to their customers by July 1 of every year. The District’s CCR is available on its operator’s website here: 2023 Water Quality Report (CCR) 

Trash Collection

The District has contracted with Central Texas Refuse, LLC to provide recycling and solid waste disposal services within the District’s boundaries. Trash service days will be every Friday and recycling service day will be every other Friday.  The schedule of trash and recycling services for the remainder of 2023 is available here: [insert hyperlink of trash schedule]. The 2024 Schedule will be inserted here after the new year.

For residents who are 65 years or older, handicapped or disabled, or have other physical limitations, Central Texas Refuse offers Valet Trash Service. To request Valet Trash Service, please fill out the application for Valet Trash Services available here: [insert hyperlink of valet trash application] [link to pdf].  Requests for Valet Trash Services can be submitted to Crossroads Utility Services at [email protected] with the subject line “Application for Valet Trash Services” or by mail at P.O. Box 8009, Round Rock, TX 78683-8009. 

For more information regarding the change in services, more specifics about Crossroads and Central Texas Refuse, please visit: https://www.pflugervilledistricts.com/ or call Crossroads US at (512) 246-1400, extension 2. 

For any inquiries not related to water, wastewater, trash, or recycling services, please contact the District via mail or email using the address provided at the top of this website.